Terms of Service

These Terms of Service (hereinafter "Terms") are intended to define the rights, obligations, and responsibilities between locarora (hereinafter "Company") and users and sellers regarding the use of various services provided through the website, mobile application, and related services (collectively referred to as "Locarora Platform") operated by the Company.

Article 1 (Purpose)

The purpose of these Terms is to define the legal relationship between the Company and users regarding the use of rental, delivery, reservation, ticket/activity, and other affiliated services (hereinafter "Services") provided through the Locarora Platform.

Article 2 (Definitions)

"Locarora Platform" refers to all online platforms including websites and mobile apps operated by the Company.
"Company" refers to the legal entity that plans, operates, and manages the Locarora Platform. (Separate sole proprietors, such as offline airport stores using the Locarora name, are considered individual business operators.)
"Services" refers to rental product search, reservation/payment, storage/delivery, location-based guidance, ticket/activity reservations, messages/notifications, customer service, and other services provided by the Company through the Locarora Platform.
"User" refers to any person (including members and non-members) who agrees to these Terms and accesses or uses the Locarora Platform or Services.
"Member" refers to a person who can continuously use the Services by creating an account.
"Seller (Rental Partner, Operator)" refers to a business operator who provides rental products, delivery services, tickets, activities, and other services to users through the Locarora Platform. The Company may also hold the position of a seller when directly selling or providing products or services.
"Content" refers to all materials including text, images, photos, videos, reviews, comments, and other data provided through or uploaded by users to the Locarora Platform.
"Personal Information" refers to information about a living individual that can identify the individual either by itself or when easily combined with other information.
"Personal Location Information" refers to location information about an individual that can identify the individual.
"Account" refers to the combination of email/phone number and password set up by a member to log into the Locarora Platform.

Article 3 (Application and Amendment of Terms)

These Terms become effective when the user selects the "Agree" button on the Locarora Platform or accesses and uses the Services.
The Company may amend these Terms within the scope that does not violate relevant laws (E-commerce Act, Consumer Protection Act, Personal Information Protection Act, Location Information Act, etc.).
When the Company amends the Terms, it will notify users of the changes and effective date through posting on the Locarora Platform or app push notifications.
For significant changes (including changes unfavorable to users), the Company will provide notice at least 7 days before the effective date (30 days if necessary), and if the user does not explicitly object and continues to use the service, they are deemed to have agreed to the amended Terms.
Users who do not agree to the amended Terms may discontinue use of the Services and withdraw from membership.

Article 4 (Supplementary Rules and Priority)

Matters not specified in these Terms shall be governed by relevant laws, e-commerce guidelines, and commercial practices.
The Company may establish separate individual terms, operational policies, seller terms, and event/promotion conditions related to service operation. If such content conflicts with these Terms, specifically agreed provisions shall take priority.
Regarding personal information processing, the Company's Privacy Policy shall take priority, and regarding location-based services, separate Location-Based Service Terms shall take priority.

Article 5 (Nature of Services and Party Relationships)

The Locarora Platform fundamentally operates as an intermediary platform, performing the role of mediating and connecting transactions between users and sellers online.
In most transactions, the actual service provider (rental, delivery, ticket, etc.) is the seller, and the legal responsibility for individual transactions (rental contracts, ticket use contracts, etc.) lies between the user and the respective seller.
The Company may provide the platform, payment methods, customer service, etc. to facilitate transactions between users and sellers. However, the Company is not a direct party to the seller's independent actions or contract breaches and does not bear responsibility except as specifically provided by law or in cases of intentional or gross negligence by the Company.
When the Company directly sells products or services under the Locarora brand, the Company also holds the position of seller for such transactions.

Article 6 (Membership Registration and Account Management)

Users may apply for membership registration according to the procedures established by the Company, and the Company may approve or withhold membership registration in accordance with relevant laws and internal standards.
Members must provide accurate and up-to-date information during registration. Providing false information or misusing others' information may result in service restrictions and legal liability.
Account and password management responsibility lies with the member, who must not allow third parties to use their account.
Members must immediately notify the Company if account theft or abnormal use is suspected, and the Company may temporarily suspend the account or request identity verification if necessary.
Members who wish to withdraw may apply for withdrawal through the procedures on the Locarora Platform, and the Company will retain information to the extent necessary under relevant laws before deletion or separate storage.

Article 7 (Service Use and Modification/Suspension)

The Company provides the following services through the Locarora Platform:
1. Search, comparison, and reservation of rental products and services
2. Intermediation of logistics-linked services such as rental product delivery and pickup/return agency
3. Search and reservation intermediation of affiliated services such as tickets and activities
4. Location-based recommendations, branch guidance, and route guidance services
5. Payment agency services for payment and settlement
6. Community features such as reviews, ratings, and Q&A
7. Customer service, dispute resolution, and safety notification services
8. Other related services determined by the Company
The Company may modify all or part of the Services for service quality improvement, system stabilization, policy changes, legal amendments, or seller circumstances.
The Company may suspend services without prior notice in case of unavoidable circumstances such as emergency server maintenance, equipment failure, communication interruption, or natural disasters. In such cases, the Company will provide notice as soon as possible afterward.

Article 8 (Reservation, Contract Formation and Performance)

When a user selects a specific product or service on the Locarora Platform and completes the payment process, the reservation or application is transmitted to the seller, and the timing of contract formation is determined according to the seller's approval method (immediate confirmation, request-then-confirm, etc.).
Reservation conditions (use date, number of persons, pickup/return location and time, options, fees, etc.) follow the information provided on each product/service detail page and payment screen.
The seller, as the performing party of individual transactions, is responsible for fulfilling the product/service according to the agreed conditions after reservation confirmation.
Users must accurately verify reservation details and input information (name, contact, passport information, etc.), and damages resulting from incorrect input may be attributed to the user.
Sellers may request users to present passports, identification, or payment method documentation for legitimate purposes such as identity verification and prevention of loss/damage/fraud.
The Company may assist in mediation and consultation based on relevant information when disputes arise regarding contract content, conditions, or performance between sellers and users. However, the Company does not bear legal obligation for final resolution between the parties.

Article 9 (Fees, Charges, Payment and Refund)

Prices, fees, taxes, exchange rates, and cancellation/refund policies related to service use are subject to each product/service detail page, payment screen, or separate notice.
The Company may process payments through the Locarora Platform according to agreements with sellers, and may use payment gateway companies (PG) as necessary.
Users must ensure the validity and authorization of their payment methods (credit/debit cards, overseas cards, simple payment, and other methods permitted by the Company).
Refund eligibility and penalty standards are subject to the seller's or individual product's cancellation/refund policy and relevant laws, and the Company displays such policies for user verification.
When a refund is approved, the Company or seller will process the refund to the payment method or designated account within a reasonable period.
Financial costs such as currency exchange and overseas usage fees may be charged according to the user's card company/bank policies, which are outside the Company's responsibility.

Article 10 (User Obligations)

Users must comply with the following:

Comply with relevant laws, these Terms, and announcements and guidelines within the platform when using services
Not use others' names, passports, identification, or payment methods without authorization
Not engage in behavior that disrupts platform order, such as no-shows without legitimate reason, intentional damage, or habitual cancellations after reservation
Use rental products according to the agreed purpose with due care of a prudent manager
Not include hazardous materials, illegal items, or items that infringe on others' rights in rental/storage/delivery items
Not engage in insulting or illegal behavior toward sellers or other users, such as profanity, verbal abuse, harassment, threats, or discriminatory remarks
Not engage in source code analysis, unauthorized crawling, abnormal access using automated tools, or hacking attempts on the Locarora Platform
Not engage in commercial advertising, spam, or pyramid/multi-level similar activities using the platform without the Company's prior consent

Article 11 (Seller Responsibilities and Obligations)

Sellers must hold rights to the products and services they provide and comply with relevant laws.
Rental items, accommodations, tickets, activities, etc. must be provided in safe and normal condition, and sellers are responsible for quality, safety, and hygiene.
Sellers must clearly disclose necessary information to users (terms of use, cancellation/refund policies, scope of compensation, etc.).
Passport information, identification copies, and on-site contact information independently collected by sellers are processed under the seller's responsibility, and the Company is not directly responsible for the seller's independent personal information processing.
If sellers violate laws or cause damage to users through intentional or gross negligence, sellers are directly responsible for compensation.

Article 12 (Content and Intellectual Property Rights)

All intellectual property rights including logos, designs, systems, screen layouts, text, images, and software posted on the Locarora Platform belong to the Company or legitimate rights holders.
Users may not reproduce, modify, distribute, sell, reverse engineer, or automatically collect all or part of the Locarora Platform without the Company's prior written consent.
Copyright for content uploaded by users (reviews, photos, etc.) generally belongs to the respective user, and users grant the Company a worldwide, free, non-exclusive license to use such content within the scope of service operation and promotion.

Article 13 (User Reviews and Submissions)

Users may register reviews, ratings, photos, etc. within legitimate scope only after actually using the service.
Since reviews serve as important information for other users, users must write truthfully and fairly based on facts, and must not post false information, defamation, profanity, personal attacks, personal information exposure, or promotional posts.
The Company may delete or restrict exposure of inappropriate user submissions without prior notice if legal violations, infringement of others' rights, obscene/hateful expressions, or spam are confirmed.
The Company may edit, summarize, or translate reviews and user submissions for platform operation, service quality improvement, and marketing purposes (within the scope that does not distort the original meaning).

Article 14 (Prohibited Activities)

Users must not engage in the following activities, and violations may result in service restrictions, contract termination, and legal action:

Fraud, failure to return rental items, or habitual cancellations/fraudulent reservations using the Locarora Platform
Threats, profanity, insults, or harassment toward other users, sellers, or the Company
Infringement of third-party rights such as illegal recording, copyright infringement, or portrait rights infringement
Technical attempts to harm platform security/stability (hacking, crawling, bot traffic, etc.)
Unauthorized collection and use of partner or seller information without the Company's explicit consent
Other activities violating relevant laws or public morals

Article 15 (Prevention of Fraudulent Use and Sanctions)

The Company may take necessary measures such as reservation holds/cancellations, account suspension, or enhanced identity verification in cases of suspected fraud, rental fraud, payment/refund abuse, intentional damage to rental items, or identity theft.
The Company may notify investigative agencies, card companies, and relevant authorities of related facts in accordance with relevant laws as necessary.
Users may provide legitimate explanation regarding these measures, and the Company may review them within a reasonable scope.

Article 16 (Personal Information and Location Information Protection)

The Company safely processes users' personal information in accordance with relevant laws and the Privacy Policy.
The separate Location-Based Service Terms apply to matters related to location-based service use.
Passports, identification, and on-site contact information directly collected, stored, and processed by sellers are processed under the seller's responsibility, and the Company only intermediates and transmits the minimum necessary information through the platform.

Article 17 (Third-Party Services and Links)

The Locarora Platform may contain links to third-party websites, apps, and services. These are provided for convenience and do not constitute the Company's endorsement or recommendation of such third-party services.
When users use third-party services (e.g., airlines, railways, affiliated platforms, external payment methods), the terms and policies of those service providers apply, and the Company is not responsible for them.

Article 18 (Damages)

The Company shall be liable for compensation for damages directly caused to users due to the Company's intentional or gross negligence, within the scope permitted by relevant laws.
Damages arising from sellers' independent actions (contract breaches, product defects, safety issues, personal information misuse, etc.) are the seller's direct responsibility, and the Company does not bear responsibility on behalf of sellers.
If users violate these Terms or engage in illegal activities causing damage to the Company or third parties (including sellers), users are responsible for compensating such damages.

Article 19 (Limitation of Liability and Disclaimer)

The Company shall not be liable for damages arising from the following:
1. Force majeure such as natural disasters, war, terrorism, fire, flood, earthquake, pandemic, or power outage
2. Service failures of third parties such as telecommunications companies or IDCs, network errors, or system failures
3. Failures or damages caused by users' or sellers' own fault
4. Inaccuracy of location information due to GPS errors, communication environment, or device conditions
5. Service interruptions due to external factors beyond the Company's reasonable control
The Company strives to provide stable services but does not guarantee that services and content will always be accurate, complete, or continuously provided.
Even when the Company's liability for damages is acknowledged, the scope of the Company's liability shall be limited to the total amount of usage fees actually paid by the user to the Company in the past 12 months related to the damage.
The Company shall not be liable for business losses, opportunity losses, indirect damages, special damages, or unforeseeable damages (to the maximum extent permitted by relevant laws).

Article 20 (Contract Termination and Service Termination)

Users may terminate the service agreement at any time by requesting account deletion (membership withdrawal). However, termination may occur after completion of processing if there are ongoing reservations, unsettled amounts, or disputes.
The Company may restrict service use or terminate the contract with prior notice, or with post-notice in urgent cases, if users fall under any of the following:
1. Significant violation of these Terms or relevant laws
2. Fraud, fraudulent reservations, rental fraud, intentional damage, or habitual claim abuse
3. Actions that significantly impede platform operation
Even upon contract termination, responsibility for individual transactions already formed before termination remains with each party (user/seller).

Article 21 (Governing Law and Jurisdiction)

Disputes related to these Terms and service use shall be governed by the laws of the Republic of Korea.
If litigation is initiated regarding disputes between the Company and users, the court with jurisdiction over the Company's headquarters location shall be the exclusive court of first instance.

Article 22 (Miscellaneous Provisions)

Even if some provisions of these Terms are invalid or unenforceable, the remaining provisions shall remain valid.
Users may not transfer or provide as security their status or rights/obligations under these Terms to third parties without the Company's prior written consent.
The Company may transfer its status and rights/obligations under these Terms to third parties as necessary for service operation, and will notify users through posting on the Locarora Platform or email notification.

Supplementary Provisions

These Terms were established on November 28, 2025, and will become effective after a 7-day grace period following announcement.
Previous versions of the Terms may be viewed according to the method determined by the Company.